FAQ Customer support


Due the exclusivity of our products, we can't always assure having a big amount of bottles in stock. However, we will send a confirmation of order right after we check the stock. Thanks for your understanding.



If you plan to use your purchase as a cost for your company please let us know.


Shipping & pick up point

Right after your purchase we will contact you via email to set an appointment for the delivery. 

All deliveries within Aarschot area (10km) are for free. For other locations please check our shipping rates page here.

For deliveries out of Aarschot area and +25km, extra shipping costs will be charged. Free delivery minimum purchase of 100€. 

Our pick-up point is at Artkom (Kleine Mechelsebaan 50, 3200 Aarschot). For best convenience we kindly ask you to book an appointment by phone or email beforehand.



You may change or cancel your online order within 14 days of placing it, without providing a reason for doing so and only if the bottle hasn't been damaged or open.

Products in bad conditions after being open or cork tainted wine can be returned only upon proof and presentation of the bottle in question that hasn't been consumed. Only then we will proceed with the refund or exchange of bottle.

We are always available for any questions you may have, don't hesitate to contact us [email protected]


Age-restricted sales

Sota Casa does not offer or sell alcohol to people under 18.